Terms and conditions of sale

1. Delivery prices
2. Delivery timescale
3. Privacy
4. Trademarks
5. General
6. Guarantee
7. Returns
8. Acceptance of order
9. WEEE Regulations
10. Battery Regulations
11. VAT

Delivery prices

• Delivery is as follows:

  To	Delivery price
  England Scotland (Not Highlands) Wales	Standard Price: £4.95+vat Spend £40.00+vat and delivery will be Free!
  Billingham TS23 and TS22	Standard Price: £1.95+vat Spend £10.00+vat and delivery will be Free!
  Scotland (Highlands)	Standard Price: £10.95+vat Spend £40.00+vat and delivery will be £7.95+vat Spend £80.00+vat and delivery will be £5.95+vat
  Northern Ireland	Standard Price: £7.95+vat Spend £40.00+vat and delivery will be £4.95+vat Spend £80.00+vat and delivery will be £3.95+vat

• Furniture may be subject to extra delivery charges. Please add products to your basket and select the correct country destination to see the delivery prices for these products.
• Furniture: Note that we use a number of warehouses for storage of furniture and by ordering from different warehouses this may increase the delivery charge as several deliveries may be required. Increased delivery charges will be shown in your basket.

Delivery timescale

• The majority of orders are despatched within 2 working days. Products out of stock are usually delivered within 28 days but this is information for guidance and not a guarantee.
• Products marked as 'Centrally Stocked' or 'Ordered on Request' may take up to 10 working days for delivery if the central warehouse has stock of the item you require. The phrase 'Centrally Stocked' or 'Ordered on Request' does not indicate stock is available.
• Orders are not despatched on weekends or UK bank holidays.
• Island and Scottish Highland orders may be subject to an extended delivery.
• Some orders will be sent via a courier or by recorded post requiring a signature upon delivery. Goods which returned to us due to non-collection or due to no person available to sign will be classed as a return under the unwanted goods policy.
• Your credit card may be charged prior to despatch. This does not indicate a guarantee of despatch or acceptance of order.
• PC Ink/OfficePad cannot be held responsible for the industrial action of couriers or the Royal Mail and any delay caused by such reason is at the customers risk.
• We do not supply international orders. Currently, we do not ship to the Channel Islands, Ireland or Northern Ireland.

Privacy

• PC Ink/OfficePad only collect information that we require to fulfil your order. This is in accordance with the Data Protection Act.
• Customer details are not sold or given to any third party under any circumstances except to fulfil delivery purposes of your order. This may include giving your delivery address to the Royal Mail, a courier or an approved supplier who may arrange for delivery of your order.
• You will not be added to an emailing list, however you may receive emails with regard to your current open orders.
• On rare occasions we may need to email all previous customers and your email address will be kept for such purposes. For example we will inform you of any manufacturer recalls or Health and Safety warnings relating to products that you have purchased. We will keep your email address on record for this purpose.

Trademarks

• All trademarks belong to their respected companies.

General

• Customers must pay for goods prior to despatch with exception of PC Ink/OfficePad authorised credit account customers.
• Account customers are required to pay for goods within 30 days of invoice.
• Customer credit accounts are available only to businesses and will only be opened at the discretion of PC Ink/OfficePad.
• Results of product searching through the PC Ink/OfficePad website or external sites shall be the responsibility of the customer to ensure the correct products are being purchased.
• Prices are subject to change at any time and without notice.
• Delivery and despatch times are estimates only and shall not be of the essence of the contract.
• Stock levels are an indication only and are not a guarantee of availability.
• All risk of products supplied passes to the customer at time of receipt.
• Furniture products on our website can only be delivered to business customers.
• Change cannot be given for overpayment by Postal Order or cheque.

Guarantee

• Every product comes with a one year guarantee unless specified otherwise.
• Some manufacturers have a direct returns line and you accept that the guarantee will be organised by the manufacturer and not PC Ink/OfficePad for certain ranges of products. If you have an issue with a manufacturer guaranteed product, please contact us and we will provide the correct email or phone number for the customer returns department within the manufacturer. Note that you may need the serial number of the item and a proof of purchase. PC Ink/OfficePad can provide a proof of purchase if you need this. Failure to contact the required return department will be classed as a failure to follow returns procedure and shall make your return null and void. If you are unhappy with the returns department of a manufacturer, please contact us.
• Products that are not guaranteed by the manufacturer are guaranteed by PC Ink/OfficePad and you will need to email us with a description of any fault to initiate a return.
• If you wish to know if a product return would be handled by PC Ink/OfficePad or the manufacturer prior to purchase, please email for confirmation.

Returns

• The customer must inspect the goods upon delivery and report any delivery errors or faults within 3 working days of receipt. This must be done either through the website returns/missing goods form or in writing (preferably email).
• Damaged goods must be returned to PC Ink/OfficePad within 28 days of receipt.
• Faulty products accepted by PC Ink/OfficePad will be refunded in full or exchanged for a product of the same value.
• Accident damage, neglect or misuse of items or worn items will not be acceptable for return.
• Customers that have modified any product will void their warranty.
• Carriage costs cannot be refunded except where the mistake is that of PC Ink/OfficePad or goods returned under DSR regulations.
• Expediated delivery costs are classed as a service and these delivery costs cannot be refunded if goods are delivered on time, even if returned under DSR regulations. Standard delivery charges are covered by DSR regulations.
• The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty.
• PC Ink/OfficePad will only arrange for collection from UK customers under special circumstances.
• PC Ink/OfficePad will not promise that any product will last for a pre-determined amount of time and will not be acceptable for return under this reason.
• Incorrectly ordered products or unwanted returns not covered by the DSR regulations will be subject to a 20% restocking charge with a minimum £2 charge. These items must be returned within 28 days and be a condition fit for resale. All resellers will pay the handling charge on any return and must report the return within 3 working days.
• Some products are special order and may not be returned and the order cannot be cancelled under any circumstances. These products will be identified on the website prior to ordering.
• Refunds will usually be made by the same method of payment within 30 days.
• The customer is responsible for taking reasonable care of any items they wish to return and this must be proven before a refund or replacement can be issued.
• In cases where the customer purchases items at a quantity discount and returns some of the items as unwanted shall be deemed to be charged the higher price originally for the kept products and the quantity discount will apply at the quantity kept and any eligible refund or credit shall reflect this.
• We regret that food items cannot be returned.
• All furniture products are special order and cannot be returned as unwanted. Other products on our site cannot be returned or cancelled once the order has been placed and these products have this information on the product page. They are special order (they are non-stock items specifically ordered for you) and therefore exempt from the DSR unwanted return regulations. This affects a minority of our products.
• DSR Regulation unwanted returns must be return the complete product, undamaged, unmodified and inpection must be no more than permitted in a shop. Example, a shop would not permit you to open the box on an inkjet cartridge but would on lever arch files. This does not affect faulty products. Businesses may not return goods under unwanted goods DSR Regulations. By ordering under a company name, by using a company credit/debit card or by placing an order under a credit account, PC Ink/OfficePad will determine that the purchase is for business use.
• PC Ink/OfficePad will not guarantee any product for longer than 12 months. All claims for products over 12 months from date of purchase are between the customer and the manufacturer. PC Ink/OfficePad recommend that warranty cards are completed and returned to the manufacturer.

Acceptance of order

• Fulfilment of an order is subject to stock availability and PC Ink/OfficePad are under no obligation to accept your order.
• Failure to obtain authorisation for payment will result in cancellation of your order.
• The payment system may check your address that you have typed in with that of the credit card statement address. Those orders which do not match may result in a delay or cancellation of your order.
• We do not accept orders where the delivery address is requested in the UK but the credit card is a non-UK card.
• Delivery will only be accepted to physical addresses only and PO Box number only deliveries may not be supplied.
• A full address must be supplied by you and include a full correct postcode and house number where applicable.
• Failure to provide a full address will result in a delay on your order.
• By completing the checkout with PC Ink/OfficePad website, you are making an offer to purchase the goods at the advertised price. PC Ink/OfficePad may refuse this offer.

WEEE Regulations

• The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
• The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
• PC Ink is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
• Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. The postage or delivery cost of the return is payable by the customer.
• Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
• To recycle locally, please contact your local authority for details of your local recycling facilities.

Battery Regulations

• The Waste Batteries and Accumulators Regulations: Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Please contact us for our business premises address.
• Alternatively, you can find your local recycling facility at either www.recyclenow.co.uk or www.recycle-more.co.uk.

VAT

• PC Ink/OfficePad VAT registration number: 809 2860 16.
• Your statutory rights are not affected.